New Articles

  1. Version 12.6 Bug Fixes

    Bug Fixes for 12.6 12.6.11 1099 Process  A warning message has been added if the year has been finalized and a user attempts to generate 1099 data again.  12.6.10 Reporting  When "display" is selected with no ...
  2. Version 12.5 Bug Fixes

    Bug Fixes for 12.5 12.5.13 AP/GL Entry Options  Corrected a number format issue that was causing an error message when editing future/past period entry.  12.5.13 Account Transactions  Extended the account field when a l...
  3. Uncollectible Balances

    UNCOLLECTIBLE BALANCES Always follow your YMCA’s policies and procedures for collections. Cancel per your YMCA’s policies Membership: Cancel as of the last day of the last paid billing cycle. System will automatically reverse sales...
  4. Audit Outstanding Balances

    AUDIT OUTSTANDING BALANCES Run “Receivables Aging” report Click “Reporting” > Sign In using your regular SGA credentials In the SGA Master Pulse Reports folder, select the Transactions folder, then “Receivables...
  5. Deposits

    DEPOSITS Always follow your YMCA's specific procedures. Click “End of Shift” Set the date range to the days being deposited Reconcile each batch Count the cash and checks  Click the edit pencil Compare the drawer total...
  6. End of Shift

    END OF SHIFT Always follow your YMCA's specific end of shift procedures.  Click “End of Shift” on the top menu bar Click on the edit pencil icon to the left of your shift total Count cash received and enter the total in t...
  7. Gift Cards

    SELL GIFT CARD Find or add member Hover over “Offerings” > Click “Gift Cards” from drop down menu Click “Add” Enter gift card number and amount Click “Add” and follow regular process for a&n...
  8. Payment Adjustments (Refund and Void)

    Always cancel the activity or adjust the sale before processing a refund or void. (Salt, then Pepper!) Adjusting a payment, either by refund or void, does not negate the sale and the system will attempt to collect payment by creating a new payme...
  9. Manage Payment Methods

    ADD NEW PAYMENT METHOD Find or add member Click “Payment Methods”  Click “Add Card” or “Add Bank Account” > Enter Account Information Review payment disclosure on screen with member > Click check...
  10. Sale Adjustments

    MANUAL ADJUSTMENT on EXISTING REGISTRATION Find member Click “Activities”  Click on the row of the activity to be adjusted  Click “Transactions”  Click on the sale row Click “Make Adjustment&rdqu...